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FAQS
Is this product suitable for sensitive skin?
Our formulations are designed with skin health in mind. Suitability depends on your skin type and individual concerns. We recommend reviewing the ingredient list and performing a patch test before first use. If you have highly sensitive skin or a medical skin condition, please consult your skincare professional before use.
What are your shipping and returns policies?
We process orders as quickly as possible and ship Australia-wide. Shipping times vary depending on your location. If you receive a damaged or incorrect item, please contact our customer support as soon as possible. For complete information, please refer to our Shipping Policy and Refund Policy.
How often should I use this product?
Usage depends on the product. Please follow the directions provided on the product page or packaging. Consistent use as recommended will help achieve the best results.
Can I use this product with other skincare products?
Yes. Most Glass Skin products are designed to complement an existing skincare routine. If you're using active ingredients such as retinol, AHAs, BHAs, or prescription treatments, introduce new products gradually and consult your skincare professional if needed.
When can I expect to see results?
Results vary depending on your skin type, concerns, and consistency of use. Many customers notice improvements within a few weeks, while optimal results are typically achieved with continued use as part of a regular skincare routine.
Can I use this mask every day?
The Calming Cica Hydrogel Mask is gentle enough for regular use. Depending on your skin's needs, it can generally be used 2–3 times per week or as directed by your skincare professional.
